Refund policy
We do not accept returns or exchanges.
Due to the nature of handmade perfume and personal care items, all sales are final.
If your order arrives damaged, defective, or incorrect, we will gladly replace the item at no cost to you.
Damaged or Incorrect Items
Please inspect your order upon arrival. If anything is damaged or incorrect, contact us within 48 hours with:
Your order number
A photo of the damaged or incorrect item
A photo of the packaging (if applicable)
Email: freyjasdaughtersboutique@gmail.com or click the 'Contact Us' button at the bottom of the Homepage.
We will send a replacement as quickly as possible.
Non‑Returnable Items
Because of hygiene and safety regulations, we cannot accept returns on:
- Perfumes
- Body care items
- Custom orders
- Limited edition or seasonal items
- Sale items
- Gift cards
All sales are final.
Refunds
Refunds are only issued if a replacement is not possible. If approved, refunds are processed to your original payment method. Your bank or card issuer may take several business days to post the refund.
EU Customers
If your order is shipped to the European Union, you may have the right to cancel within 14 days unless the product is a personal care item, which is exempt from return for hygiene reasons.